{"id":705,"date":"2026-09-04T14:29:04","date_gmt":"2026-09-04T06:29:04","guid":{"rendered":"https:\/\/konsept.qodeinteractive.com\/?page_id=705"},"modified":"2026-09-04T16:12:28","modified_gmt":"2026-09-04T08:12:28","slug":"faq-page","status":"publish","type":"page","link":"https:\/\/pnglobe.com\/index.php\/faq-page\/","title":{"rendered":"FAQ"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"705\" class=\"elementor elementor-705\">\n\t\t\t\t\t\t<section class=\"elementor-section elementor-top-section elementor-element elementor-element-5bec2f9b qodef-elementor-content-grid elementor-section-boxed elementor-section-height-default elementor-section-height-default\" data-id=\"5bec2f9b\" data-element_type=\"section\" data-e-type=\"section\">\n\t\t\t\t\t\t<div class=\"elementor-container elementor-column-gap-default\">\n\t\t\t\t\t<div class=\"elementor-column elementor-col-33 elementor-top-column elementor-element elementor-element-19d34d39\" data-id=\"19d34d39\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-509517cc elementor-widget elementor-widget-konsept_core_section_title\" data-id=\"509517cc\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konsept_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-section-title qodef-alignment--left\">\n\t    <span class=\"qodef-m-tagline\" style=\"margin-bottom: 6px\">Buying from PNGlobal, made simple<\/span>\n\t\t<h3 class=\"qodef-m-title\" >\n\t\t\t\t\tFREQUENTLY ASKED QUESTIONS\t\t\t<\/h3>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-2159d137 elementor-widget elementor-widget-text-editor\" data-id=\"2159d137\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"color: #8b8b8b;\">Can&#8217;t find your answer? Our export sales team replies within 1 business day.<\/span><br \/><span style=\"color: #8b8b8b;\">WhatsApp \/ Tel: <a style=\"color: #8b8b8b;\" href=\"tel:+8619879990900\">+86 198 7999 0900<\/a><\/span><br \/><span style=\"color: #8b8b8b;\">Email: <a style=\"color: #8b8b8b;\" href=\"mailto:sales@pnglobe.com\">sales@pnglobe.com<\/a><\/span><\/p>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-87770b1 elementor-widget elementor-widget-konsept_core_section_title\" data-id=\"87770b1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konsept_core_section_title.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-section-title qodef-alignment--left\">\n\t\t\t<h4 class=\"qodef-m-title\" >\n\t\t\t\t\tCustomer Services\t\t\t<\/h4>\n\t<\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-511bf148  qodef-faq-menu elementor-widget elementor-widget-text-editor\" data-id=\"511bf148\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t\t\t\t\t\t<ul>\n<li><a href=\"https:\/\/pnglobe.com\/index.php\/contact-us\/\">Request a Quote<\/a><\/li>\n<li><a href=\"https:\/\/pnglobe.com\/index.php\/standard-shop\/\">Product Catalog<\/a><\/li>\n<li><a href=\"https:\/\/pnglobe.com\/index.php\/contact-us\/\">Samples &amp; OEM<\/a><\/li>\n<li><a href=\"https:\/\/pnglobe.com\/index.php\/contact-us\/\">Shipping &amp; Lead Time<\/a><\/li>\n<li><a href=\"https:\/\/pnglobe.com\/index.php\/about-us\/\">About Our Factory<\/a><\/li>\n<li><a href=\"https:\/\/pnglobe.com\/index.php\/my-account\/\">My Account<\/a><\/li>\n<\/ul>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-a5ca759 widget widget_search elementor-widget elementor-widget-wp-widget-woocommerce_product_search\" data-id=\"a5ca759\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"wp-widget-woocommerce_product_search.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<form role=\"search\" method=\"get\" class=\"qodef-woo-product-search\" action=\"https:\/\/pnglobe.com\/\">\n\t<label class=\"screen-reader-text\" for=\"woocommerce-product-search-field-0\">Search for:<\/label>\n\t<div class=\"qodef-search-form-inner clear\">\n\t\t<input type=\"search\" id=\"woocommerce-product-search-field-0\" class=\"qodef-search-form-field\" required placeholder=\"Search\" value=\"\" name=\"s\" \/>\n\t\t<button type=\"submit\" class=\"qodef-search-form-button\">\n                <svg xmlns=\"http:\/\/www.w3.org\/2000\/svg\" width=\"17.977\" height=\"17.686\" viewBox=\"-4.311 -0.833 17.977 17.686\"><g fill=\"none\" stroke=\"currentColor\" stroke-linecap=\"round\" stroke-linejoin=\"round\"><circle cx=\"3.708\" cy=\"7.13\" r=\"7.348\"\/><path d=\"M12.891 16.313l-3.994-3.994\"\/><\/g><\/svg><\/button>\n\t<\/div>\n\t<input type=\"hidden\" name=\"post_type\" value=\"product\" \/>\n<\/form>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t<div class=\"elementor-column elementor-col-66 elementor-top-column elementor-element elementor-element-7364861\" data-id=\"7364861\" data-element_type=\"column\" data-e-type=\"column\">\n\t\t\t<div class=\"elementor-widget-wrap elementor-element-populated\">\n\t\t\t\t\t\t<div class=\"elementor-element elementor-element-a88cbc5 elementor-widget elementor-widget-konsept_core_accordion\" data-id=\"a88cbc5\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"konsept_core_accordion.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<div class=\"qodef-shortcode qodef-m qodef-accordion clear qodef-behavior--accordion qodef-layout--simple\">\n\t<h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tWhat products does PNGlobal supply?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<i class=\"ion-ios-arrow-down\"><\/i>\n\t\t<i class=\"ion-ios-arrow-up\"><\/i>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>PNGlobal is a one-source manufacturer of home and living essentials \u2014 furniture, kitchen utensils and cookware, storage boxes and racks, cleaning and bathroom items, home tools and hardware, stationery and everyday household goods in a clean Nordic style. Our in-house design team and directly managed production lines take each product from sketch and 3D model to finished, packed goods, so retailers, brands and importers can consolidate everything with one factory-direct partner instead of many separate suppliers. Send us your sourcing list or design brief for a consolidated quote.<\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tAre you a manufacturer or a trading company?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<i class=\"ion-ios-arrow-down\"><\/i>\n\t\t<i class=\"ion-ios-arrow-up\"><\/i>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>PNGlobal is a factory-direct supplier with our own in-house design and development studio \u2014 sketching, 3D modeling and prototyping \u2014 and directly managed, dedicated production lines for woodwork, metal, ceramics, finishing, assembly and packing. Our own engineers and QC team work on the line, so you get single-point control of design, production, quality and lead time at factory-direct pricing, without dealing with layers of middlemen. You are welcome to visit in person or take a live video factory audit before ordering, so you can see exactly how and where your products are made.<\/p><p>\u00a0<\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tWhat is your minimum order quantity (MOQ)?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<i class=\"ion-ios-arrow-down\"><\/i>\n\t\t<i class=\"ion-ios-arrow-up\"><\/i>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>MOQ depends on the product and whether it is customized. Many stock-ready items accept small trial orders, while custom-material or private-label orders have a slightly higher MOQ. Tell us the item, quantity and destination market, and we will confirm the lowest workable MOQ for your order.<\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tDo you provide samples and OEM \/ private-label service?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<i class=\"ion-ios-arrow-down\"><\/i>\n\t\t<i class=\"ion-ios-arrow-up\"><\/i>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Yes. Our in-house design studio produces and confirms samples before any bulk order, and we provide full OEM\/ODM on materials, colors, dimensions, logo, hangtags and retail packaging. Send your reference sample, spec sheet or design files, and our design and engineering team will advise feasibility, cost and lead time.<\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tHow is wholesale pricing calculated?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<i class=\"ion-ios-arrow-down\"><\/i>\n\t\t<i class=\"ion-ios-arrow-up\"><\/i>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Because we design and manufacture on our own directly managed lines, you buy at true factory price with no trading-company markup. Pricing depends on quantity, material, packaging and destination. Send a detailed RFQ (item, size, quantity and custom requirements) and you will receive a clear, itemized quotation with tiered pricing for larger volumes.<\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tWhat payment terms do you accept?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<i class=\"ion-ios-arrow-down\"><\/i>\n\t\t<i class=\"ion-ios-arrow-up\"><\/i>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>First orders are normally confirmed by bank wire transfer (T\/T): a deposit to start production and the balance before shipment. Other methods and more flexible terms can be discussed for repeat or volume customers. Your account manager will confirm the exact terms on your proforma invoice.<\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tHow long is production and worldwide delivery?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<i class=\"ion-ios-arrow-down\"><\/i>\n\t\t<i class=\"ion-ios-arrow-up\"><\/i>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Lead time depends on quantity and customization \u2014 stock items move fastest, while custom bulk orders require production time plus transit. We handle export documentation and offer sea or air shipping to your port or door under your preferred Incoterms, tracked from order to delivery. A precise schedule is stated on every order confirmation.<\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tHow do you control quality, certifications and after-sales?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<i class=\"ion-ios-arrow-down\"><\/i>\n\t\t<i class=\"ion-ios-arrow-up\"><\/i>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Every order passes incoming-material, in-process and pre-shipment inspection, and finished goods are checked against the approved sample before packing. We also support the documents your market requires \u2014 such as material and food-contact test reports, REACH\/RoHS-related material declarations and CE-related documentation where applicable \u2014 with exact certificates confirmed per product. If an item arrives damaged or does not match the confirmed specification, message your account manager with photos within the claim window and we will resolve it by replacement, credit or remake on your next order.<\/p>\t<\/div>\n<\/div><h4 class=\"qodef-accordion-title\">\n\t<span class=\"qodef-tab-title\">\n\t\tHow do I get a quote and place my first order?\t<\/span>\n\t<span class=\"qodef-accordion-mark\">\n\t\t<i class=\"ion-ios-arrow-down\"><\/i>\n\t\t<i class=\"ion-ios-arrow-up\"><\/i>\n\t<\/span>\n<\/h4>\n<div class=\"qodef-accordion-content\">\n\t<div class=\"qodef-accordion-content-inner\">\n\t\t<p>Four simple steps: (1) send your product list, designs or reference samples with quantities and destination country; (2) we confirm specifications and send an itemized factory-direct quotation; (3) approve the sample and pay the deposit to start production; (4) we produce, inspect, pack and ship, with the balance settled before delivery. Contact our export team at sales@pnglobe.com or use the Request a Quote form \u2014 we reply within one business day.<\/p>\t<\/div>\n<\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t<\/section>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Buying from PNGlobal, made simple FREQUENTLY ASKED QUES [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"page-full-width.php","meta":{"footnotes":""},"class_list":["post-705","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/pnglobe.com\/index.php\/wp-json\/wp\/v2\/pages\/705","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/pnglobe.com\/index.php\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/pnglobe.com\/index.php\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/pnglobe.com\/index.php\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/pnglobe.com\/index.php\/wp-json\/wp\/v2\/comments?post=705"}],"version-history":[{"count":18,"href":"https:\/\/pnglobe.com\/index.php\/wp-json\/wp\/v2\/pages\/705\/revisions"}],"predecessor-version":[{"id":8237,"href":"https:\/\/pnglobe.com\/index.php\/wp-json\/wp\/v2\/pages\/705\/revisions\/8237"}],"wp:attachment":[{"href":"https:\/\/pnglobe.com\/index.php\/wp-json\/wp\/v2\/media?parent=705"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}